Privacy
Your privacy is important to us. It is Electrica’s policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
General Data Protection Regulation (GDPR)
GDPR sets in place valuable principles on how personal data is lawfully gained, processed, stored, kept relevant, kept secure and lawfully removed when requested.
With this in mind, we wish to take this opportunity to all customers of Electrica Ltd, to assure you of how we use personal data you have provided to us.
We currently hold personal data from various people within your organisation such as purchasers, account handlers, technical contacts and senior representatives. The types of personal data we hold may include contact name, job title, the organisation you work for, your company mailing address, email addresses, telephone numbers, fax numbers and mobile phone numbers. We also hold bank payment details as part of a customer’s payment process to Electrica.
Such personal data will only be used by Electrica for the lawful purpose of contractual obligation to you as a customer, a legal obligation required by Government Authorities and a legitimate interest to provide you with services you have requested. Examples of use include:
Transaction documents and notifications we require to send, which may include purchase order acknowledgements, despatch notifications, invoice and credit notes and statements.
Information which is relevant to the service of your account with Electrica, which may include quotations, changes of purchase orders you will need to be aware of.
Information related to changes to your account with Electrica, which may include price changes and any contacts within Electrica.
To comply with GDPR you are required to give your consent for Electrica to process and store your data. If you do consent, then please do nothing and we will continue to service your account as always to the best of our ability whilst keeping your personal data safe. If you do not consent, please contact us and we will remove your details from our system.
Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
We use cookies to enable certain functions of our website and to provide analytics.
This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, you can contact us by email to sales@electrica.co.uk
